At Rain City Rambles, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our simple return policy below:

1. Eligibility for Returns:

• Returns are accepted within 30 days of the delivery date.

• Items must be unused, unwashed, and in their original condition with all tags attached.

• Custom or personalized items cannot be returned unless they arrive damaged or defective.

2. Return Process:

• To initiate a return, please contact us at [your contact email] with your order number and reason for the return.

• We’ll provide you with return instructions and the return shipping address.

• You are responsible for return shipping costs unless the item is defective or we made an error with your order.

3. Refunds:

• Once we receive your return, we’ll inspect the item and notify you of the status of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

4. Exchanges:

• If you need to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [email protected] with a photo of the damage or defect. We will arrange for a replacement or a full refund.

6. Non-Returnable Items:

• Gift cards

• Custom or personalized products

• Final sale items

If you have any questions about our return policy, please feel free to reach out at [email protected]. We’re here to make your shopping experience as smooth and enjoyable as possible.